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These legal terms govern how your account, transactions and content on perya 365 are handled, and what steps are available to you when something needs to be corrected or questioned. Access to this platform depends on local law and is available only where local law permits.
The terms on this page apply to your use of perya 365 as a registered account holder accessing the platform in a region where access is permitted under local law. They set out how we manage your account data, how transaction records are kept, and the conditions under which you can raise a formal question or request a correction. Your use of GCash, Maya or GrabPay to fund your account is subject to the individual terms of those payment providers in addition to ours — we process the transaction on our side, but each e-wallet provider maintains its own record independently. Nothing in these terms removes any right you hold under applicable Philippine law; where our policy and local law conflict, local law takes precedence. We update these terms when our practices change, and the version shown here on perya 365 is the current operative text. If you accessed this platform before an update and continued using the account after the revision date, that continued use is treated as acceptance of the updated terms. When in doubt, reach out to our support team before making a transaction rather than after.
GCash deposits and withdrawals processed through your account appear in your transaction history. The record on our side is separate from your GCash app history; check both when tracing a movement.
Maya wallet transactions are logged with a reference number on our platform. That reference is visible in your account under transaction records and can be quoted when contacting support.
GrabPay payments follow the same logging structure. If a GrabPay transfer does not reflect in your account balance within the expected window, the transaction record page shows the last known status.
Not every part of your experience on perya 365 falls under a single policy document. Understanding the scope of these terms helps you know where to look when a question arises — whether it concerns your account, a transaction, site content or a third-party service you used to access the platform.
Terms covering account creation, login, identity verification and session management apply directly to your registered account on perya 365. These are our obligations and yours.
Deposit and withdrawal transactions processed through GCash, Maya or GrabPay fall under our transaction policy. Third-party payment provider terms apply separately and are not overridden by ours.
Game content supplied by studios in our lobby, including titles from Joker, PG Soft and CQ9, is subject to those providers' content terms. We make that content available; the provider remains responsible for its mechanics.
Links or integrations to external services — including e-wallet apps, identity verification tools or device operating systems — fall outside the scope of these terms. We do not govern what those services collect or how they operate.
These terms are not only restrictions — they also describe what you can do. If you believe a transaction record is incorrect, you can request a review through the support channel, citing the reference number shown in your account history. If your account details are outdated or wrong, the account settings page lets you update most fields directly; for fields that require identity verification before a change can be applied, the process is described on that same settings screen. You are also entitled to ask what data we hold on your account. We respond to such requests through our support channels. If a dispute remains unresolved after support has reviewed it, you may escalate in writing. The escalation path is set out in your account's help section — follow the steps shown there rather than relying on informal messages. All rights described here apply only where access to perya 365 is permitted under local law.
Your full transaction history — including GCash, Maya and GrabPay movements — is accessible from the account dashboard after login. Each entry carries a reference number and timestamp.
Account name, contact number and linked e-wallet details can be updated in settings. Changes that affect identity verification follow the verification steps shown on that screen.
Send a written query through the support channel listed in the help section. Include your account reference and a clear description of the question; this creates a traceable record.
If a first-level support response does not resolve your concern, the escalation path within the help section outlines the next step. Follow it in sequence to keep the record clear.
Policy questions deserve a clear route to the right contact, not a generic support queue. The channels below are the correct paths for legal and policy enquiries on perya 365. For account and transaction disputes, always include your account ID and the relevant transaction reference number so the review can start without delay.
Available through the help icon on the perya 365 site. Use this for time-sensitive account or transaction questions; the agent will log a reference for you to track progress.
For formal policy questions, data access requests or written dispute notices, email the support address listed in your account's legal section. Written requests get a written response with a case reference.
The help section inside your account dashboard contains the current escalation procedure, response timeframes as stated by our support team and links to the relevant policy clauses.
We hold only the data needed to run your account and process transactions. The specifics of what is held, for how long and for what purpose are set out in the privacy notice linked from your account settings — not summarised here in a way that could contradict the full document. Cookies on perya 365 are used for session management, fraud prevention and site performance; you can review which categories are active through the cookie preference panel, accessible from the footer. Account security measures are described in the security section of account settings: the steps shown there are the current operative controls. If you want to request a change to stored data, follow the process in the account help section or contact support in writing.
Transaction records, account data and communication logs are retained for the period required by applicable law and our operational policy. The retention schedule is detailed in the privacy notice within your account settings.
The cookie preference panel in the site footer lets you review active categories. Session and security cookies are required for account function; analytics categories can be adjusted there.
Security controls — including login verification and session timeout settings — are described on the security tab within account settings. Follow the steps shown there to review or update your current configuration.
To request access to, correction of or deletion of data we hold, contact support in writing with your account ID. The help section sets out the expected response process and timeframe as we currently publish it.
If something in these terms raises a question you want answered before proceeding, the items below address the enquiries our support team encounters most often. For anything not covered here, the account help section or a direct support message is the right next step.
These terms apply to any registered account holder accessing perya 365 in a region where such access is permitted under local law. If you are in the Philippines and your account is active, these are the operative terms for your use of the platform.
Yes. Submit a written data access request through the support channel listed in your account help section. Include your account ID so the request can be matched to your record without delay. We respond with the information we hold as currently published in our data policy.
Check your transaction history first — the record shows the last known status with a reference number. If the entry is missing entirely, contact support with the GCash or Maya reference from your e-wallet app. Support can cross-reference both records to identify where the transaction stands.
Raise a dispute through live chat or the email support channel, quoting the transaction reference number from your account history. This creates a traceable case. If the first response does not resolve it, the escalation path in the help section is the next step — follow it in writing.
Where our terms and applicable Philippine law conflict, Philippine law takes precedence. We do not claim these terms remove any right you hold under local law. Access to this platform is subject to local law and available only where local law permits.
The version on perya 365 is always the current operative text. We update it when our practices change. Continued use of your account after a revision date is treated as acceptance of the updated version. If you are unsure of a recent change, the account help section notes the last revision date.